Performance management is an act of leadership, not a system. Performance management has become one of the most pivotal features of organisational development in their pursuit of growth – and also one of the most controversial. A system, or not depending on your...
Would you see Phantom of the Opera over 32 times? Bill Toner, CEO of CH&CO Group, once recounted the story of how he had done just that in order to build important client relationships. Not only was this tactic fruitful, Bill noted that he would gladly see the...
Establishing and Reinforcing Positive Emotions to a Successful Employee Engagement If we are witnessing one transformation in the workplace it is the role of engagement as the single most important driver of successful change. Or, put another way, we are understanding...
In all of the grand plans to grow a successful organisation one could be forgiven for wondering why the word nice would appear on a list of values or leadership qualities. There is a tendency to trivialise this characteristic in the description of a leader in...
Today’s leaders know they are required to be engaging, be present and invest time with their teams – they either inherently understand this or have developed this understanding via coaching and development. The demands on leaders are significant. They are expected to...
Busy, Busy, Busy (does NOT make you terribly important) There is an unspoken competition going on in boardrooms, open plan offices, call centres and even in espresso bars! When asked the everyday question: “how are you?”, too often the answer is “good, but busy”. It...
You can feel it when you first walk into the reception area or the office – you know what I mean. You can feel if this is a place where you want to be, where you would be pleased to come to each day, where you might actually enjoy yourself. The place in which we spend...
HR People – have you earned your seat at the table? We have all heard of the saying ‘gaining a seat at the table’. Recently we have seen this statement attributed to Sheryl Sandberg, the author of Lean In and Facebook Chief Operating Officer; but it has often been...
This is probably just an opportunity to vent and perhaps it will fall on deaf ears, but I want to encourage the ongoing use of manners in the workplace. I know that people get busy and that people have different values around the use of the words like ‘please’, ‘thank...