Trust is the currency of strong values, successful service delivery and great relationships and organisations are twisting themselves into knots to find out how to empower their employees. Put simply, we at Change2020 work hard to build trust and break down barriers in order to help transform organisations, teams and individuals. However, when the level of expectation between two parties differs it can lead to an inherent conflict of trust that is difficult to overcome. While this may seem straightforward, the question for leaders’ is: do we really demonstrate trust in our people, despite what we say?