WORKPLACE CULTURE CONSULTING
Shape a Culture that Drives Performance and Purpose
WORKPLACE CULTURE CONSULTING SERVICES
At Change2020, we specialise in organisational culture consulting for Australian organisations ready to close the gap between the culture they have and the culture they need.
Our culture consulting services go beyond surface-level engagement to reveal the values, behaviours and systems that truly define how your organisation works.
Partner with us to build a culture that reflects your goals and empowers your people.
Coaching Programs
Successful Change Projects
Organisational Culture Change Is a Business Imperative
Culture is one of the biggest predictors of long-term organisational performance. Research has found that employees are more than 10 times more likely to leave over a toxic culture than over pay, and Gallup estimates the cost of disengaged employees globally at nearly $9 trillion per year. Your culture shows up in your retention figures, your change program success rates, and your ability to attract the leaders you need.
The question is whether yours is working for you or against you.
Six Signs Your Organisational Culture May Need Attention
Organisational culture problems accumulate over time, usually in plain sight. These are the patterns worth paying attention to.
- Turnover you can’t fully explain: When retention problems cluster in specific teams or levels, culture is usually the root cause.
- Change programs that don’t stick: If change consistently fails to embed, the issue is usually the cultural conditions around it.
- Values on the wall, not in the room: Your stated values and the day-to-day employee experience don’t match.
- Silence instead of honesty: People aren’t raising concerns, surfacing problems, or pushing back on bad ideas.
- Disguised disengagement: People are technically present and output is acceptable, but nobody is really invested.
- Leaders pulling in different directions: When leadership isn’t modelling a unified culture, no amount of communication or training below them will compensate.
Recognise more than one of these? In our experience, organisations that present with two or three of these signals are typically dealing with a single underlying cultural issue that’s showing up in multiple ways. A confidential culture diagnostic is usually the right place to start.
Why work with Change2020?
Data Driven Assesment Tools
Bespoke Leadership Programs
Executive Level Experience
Previous Leaders We Have Worked With
Build a Stronger Organisation from the Inside Out
Our Culture Consulting Philosophy
We believe meaningful cultural change starts with clarity and honesty. That’s why our industry-specific approach is grounded in insight, collaboration and practical action. We work alongside your leaders and teams to:
- Understand the current cultural landscape
- Identify unspoken norms and blockers
- Align culture with strategic goals
- Co-design practical changes that shift behaviour
- Foster accountability, consistency and trust
Every engagement is tailored, transparent and focused on making your workplace stronger and more cohesive.
Organisational Culture Consulting Services
Every engagement starts with honest diagnostic work. We don’t prescribe before we understand. Our culture consulting services cover every stage of the culture journey, from assessment through to sustained change:
Culture Diagnostics & Assessment
Independent, evidence-based insights into your existing organisational culture to find out what’s helping, what’s hindering and what’s hidden.
Culture Alignment
Align your current culture with future goals to support growth, agility and performance.
Culture Change Strategy
Design a step-by-step roadmap for shifting organisational culture in a sustainable, people-first way.
Leadership for Culture
Equip leaders with the mindset and behaviours to model and reinforce the culture you want to build.
Culture Integration During Change
Support for mergers, restructures or new leadership, ensuring culture strengthens, not splinters, during times of transition.
The Change2020 Culture Consulting Approach
Our process helps you move from insight to action with confidence:
Discovery and Engagement
We begin with stakeholder input and cultural assessments to understand lived experiences across the organisation.
Analysis and Insight
We distil themes, gaps and opportunities into clear cultural insights you can act on.
Co-Design and Planning
We work with you to shape a strategy and action plan that’s aligned, inclusive and realistic.
Implementation Support
We provide ongoing guidance, leadership support and tools to embed and reinforce desired changes.
Review and Sustain
We assess progress, refine the approach and help build internal capability to sustain momentum over time.
Why Culture Matters
Investing in organisational culture change is strategic. Organisations that actively shape their culture consistently outperform those that don’t.
- Boost employee engagement and retention
- Increase agility and collaboration
- Create alignment between strategy and daily action
- Strengthen leadership credibility and influence
- Foster innovation, inclusion and accountability
- Ensure organisational resilience
Meet Our Culture Consultants
Our consultants bring deep experience in behavioural change, leadership and organisational development and transformation.
Gerard McCarthy, Principal Consultant
Sommer Nisbet, Principal Consultant
Maree Gardner, Principal Consultant
Kerryn Fewster, Founder & Director
Is your workplace culture helping or holding you back?
Click here to book a confidential conversation and discover how culture consulting can support your goals.
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FAQs
What is organisational culture change?
Organisational culture change is the intentional process of shifting the values, behaviours and systems that define how an organisation operates. It’s a sustained effort that typically spans 6–18 months, touching leadership behaviour, internal processes, communication norms and how performance is recognised and rewarded.
How do I know if my organisational culture needs to change?
Common signals include persistent turnover in key teams, change initiatives that stall or fail to embed, leaders who feel misaligned, or a gap between your stated values and the day-to-day employee experience. If any of these feel familiar, a confidential culture diagnostic is usually the right place to start.
How do you assess culture?
We use a mix of qualitative and quantitative tools, including surveys, interviews and workshops, to get a full picture of how culture shows up in your organisation.
How long does a culture transformation take?
It varies depending on size, goals and complexity, but we typically support organisations across 3 to 12 months.
Is this just for large organisations?
Not at all. We work with organisations of all sizes, from growing teams to national enterprises.
Can you support us remotely?
Yes! Most coaching is virtual now.